Restaurant Technology Platform
TapServe
Automating order dispatches and split payments directly from the dining table to reduce service delays.
TapServe Menu Console
Active Queue#10242m ago
Table 4 - Main CourseIn Kitchen#1025Just now
Table 8 - AppetizersReady to ServeHourly Volume180 Tickets
Avg Wait Time3.2 Min
Overview
About the Project
TapServe is a digital ordering and restaurant operations platform engineered to streamline checkouts. By placing interactive menus and payment methods directly in the hands of guests, the platform eliminates steps of service, speeds up kitchen prep syncs, and increases staff efficiency.
Friction Points
Business Challenge
Restaurants face operational inefficiencies due to slow physical order-taking, paper ticket delays, and fragmented POS registries. During busy weekend hours, these manual steps increase table wait times, lead to order entry errors, and cause customer dissatisfaction.
Operations
Our Solution
BhanuWorks engineered a contactless table-ordering pipeline. Diners scan local table QR codes to view items, submit tickets, and split bills. Orders sync directly to kitchen consoles, bypassing host registries and speeding up preparation times.
Capabilities
Designed for staff efficiency
QR Menu
Interactive contactless menu cards loaded instantly via custom table codes.
Table Ordering
Customer self-ordering routing item selections to kitchen queues directly.
Kitchen Dashboard
Digital queue consoles tracking ticket times and preparation statuses in real-time.
Order Management
Centralized panels letting floor hosts assign tables and edit active tickets.
Digital Payments
Secure in-app split checkouts with support for popular digital wallets.
Customer Feedback
Instant ratings collection allowing patrons to submit feedback post-checkout.
Admin Dashboard
Manage menu items, prices, operating hours, and floor setups in one screen.
Analytics
Reports detailing daily revenues, ticket turnaround speeds, and top items.
Showcase
Product Gallery
QR Customer Ordering
[ Console Screen Preview ]
Sleek in-browser visual menu optimized for quick selections and checkout dispatches.
Kitchen Ticketing Queue
[ Console Screen Preview ]
Digital console display showing chef status logs and meal prep priorities.
Manager Admin Panel
[ Console Screen Preview ]
Real-time menu price adjuster and floor layout mapping configuration.
Timeline
Project Journey
01
Discovery
Floor Flow Audit
We analyzed table turnover rates, ordering bottlenecks, and kitchen ticket communication delays.
02
UX Design
Visual Menus
We structured a high-fidelity visual ordering path optimized for quick customer selections.
03
Development
Consoles Engineering
We compiled active kitchen queues, menu databases, and payment consolidation routes.
04
Testing
Stress Simulations
We simulated heavy ticket dispatches during weekend dining simulations to check speed stability.
05
Deployment
Production Setup
We set up screens in food prep areas and linked menu nodes to checkout terminals.
Outcome
Business Impact
By introducing QR menus and table dispatches, TapServe cut communications delays by 34%, eliminating meal prep errors and improving dining turnover speed. Staff handles transactions in less steps, boosting tips and daily table capacities.
Kitchen Delays-34%
Table Turnover+28% Speed
Ticket Errors0% Recorded
Integrations
ReactNode.jsPostgreSQLSocket.ioStripe APIDockerAWS
Start Scoping
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Partner with BhanuWorks to build interactive customer menus, digital kitchen displays, or checkouts.
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